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| * The spa and salon are not open to the public; access is exclusively reserved for resort guests and club members.
WHAT DO I NEED TO BRING?
Spa Palazzo provides you with a robe, towel and slippers, in addition to grooming and shower amenities. Many other items are available upon request. It is suggested that you bring a bathing suit to take full advantage of the facilities. Also, for the safety of your valuables, we suggest that you leave them in the safe provided in your hotel room.We cannot assume any liability for valuables.
HOW EARLY SHOULD I ARRIVE FOR A SPA SERVICE?
We suggest that you arrive at least 30 minutes prior to your first appointment to allow yourself ample time to check in, change, acclimate to and enjoy the spa’s extensive facilities. Showering is also essential before any treatment, because the beneficial oils are best absorbed through clean skin. Remember, your service will end on time so that the next guest isn’t delayed, regardless of how late you begin.
SHOULD I ALERT SOMEONE IF I HAVE ANY PHYSICAL AILMENTS, DISABILITIES OR ALLERGIES?
Yes. Please notify the spa concierge when booking your appointments and your therapist at the time of treatment.
SHOULD I AVOID THE SPA IF I’M PREGNANT?
Not at all; Spa Palazzo welcomes expectant mothers after the first trimester of pregnancy. Of course, you will want to avoid treatments using deep pressure and heat. Please advise the spa concierge of your due date when booking your appointment and he or she will assist in determining the best treatments for you.
DO I HAVE TO DISROBE ENTIRELY FOR A SPA TREATMENT?
This is your experience and we want you to be comfortable. It is customary for guests to completely disrobe for their spa services, although you may wear a swimsuit or undergarments if you prefer. Keep in mind that our therapists are trained to drape you discreetly and to protect your privacy at all times.The boundaries you define as uncomfortable will be respected.
WHAT ARE THE RULES OF SPA ETIQUETTE?
To ensure that you and those around you reap the full benefits of the spa experience, we suggest the following: Please communicate any requests for a specific therapist or gender of therapist at the time of booking. Respect other guests.The Spa atmosphere is one of tranquility and relaxation, so please respect the other guests’ right to privacy and quiet. Cell phones, pagers and smoking are prohibited.
GUEST SPA USE
Guests receiving treatments at Spa Palazzo are entitled to complimentary use of the spa facilities during the days treatments are scheduled. Guests receiving services at Salon Di Palazzo are not entitled to complimentary use of the spa facilities.
AGE POLICY
Children of ages 12 - 17 are welcome to enjoy massages, facials, and body treatments but must be accompanied by an adult at all times, including
during Spa treatments. Gender of therapist may be chosen based on preference of accompanying adult. Children of ages 12 - 17 are welcome to enjoy treatments in the Salon di Palazzo unaccompanied.
To protect the tranquil nature of the spa and its environment, children under 16 are not permitted to use the spa facility.This includes the Great Hall, private spa pool and sundeck and lounge facilities.
SPA HOURS
Spa: 9:00 am- 7:30 pm Salon Di Palazzo: 9:00 am- 7:00 pm
* Hours of operation are subject to change at management’s discretion.
RESERVATIONS & CANCELLATIONS
Booking your spa reservations in advance is strongly recommended. Please call Spa Palazzo directly at (561) 347-4772 or (877) 677-7347 or from the resort at extension 4772.
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