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Training:
Training at the Boca Raton Resort includes an
Orientation Process which is divided into four phases.
New Hire Orientation:
A formal eight-hour program designed to orient newly hired
staff to the history, philosophies, policies, procedures,
benefits and guest satisfaction strategies of the Resort.
The program includes an extensive tour of the Resort
facilities.
Management Orientation:
A formal eight-hour program designed to train newly hired
managers and supervisors how to hire, pay, train, recognize,
enforce policies, coach and discipline staff. The program
focuses on state and federal laws, as well as Boca policies
and procedures.Departmental Orientation: An informal program
designed to introduce newly hired staff to their assigned
working department. Departmental orientation focuses on meeting
the players and becoming familiar with job tasks, standards
and procedures.Assignment of a "Boca Buddy", an informal
program in which a new and an experienced staff member are
paired together to assist the new staff member with the
adjustment to the new work and cultural environment.
Departmental Orientation:
An informal program designed to introduce newly hired staff
to their assigned working department. Departmental orientation
focuses on meeting the players and becoming familiar with job
tasks, standards and procedures.
Assignment of a "Boca Buddy":
An informal program in which a new and experienced staff
member are paired together to assist the new staff member
with the adjustment to the new work and cultural environment.
Management Development Seminar Series:
Monthly management training seminars designed to build
leadership skills and state and federal legal knowledge.
Topics include managing sexual harassment, The Fair Labor
Standards Act, understanding the Family Medical Leave Act,
legal interviewing, minimizing workplace violence, preparing
and conducting performance appraisals, as well as other
practical management topics.
Educational Institute: Resort taught classes in conjunction
with American Hotel Motel Association in which participants
earn a diploma in hospitality management. Classes are taught
by Resort managers and introduce the newly hired staff members
to topics such as hospitality industry training, financial
accounting, food and beverage service, sales and marketing,
front office procedures, facilities management and more.
Each class focuses on methods used within the industry and
the Resort.
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